Data Deletion Instructions

Effective: October 1, 2026

This page explains how to ask Digital Healthcare Advisers L.L.C-FZ, the operator of the Fonix application at app.myfonix.com, to delete data that Fonix holds, including data received from Meta through the WhatsApp Business Platform. See the Platform Privacy Policy for what we collect.

If you are a business using Fonix

1. Stop new data: disconnect your WhatsApp number from Fonix by removing the MyFonix app or partner from your WhatsApp Business Account in Meta Business Suite, or ask us to disconnect it. Once disconnected, no new messages reach Fonix.
2. Delete stored data: email support@myfonix.com from the email address registered to your Fonix workspace, with the subject "Data deletion request", and include your business name and the WhatsApp number to delete.
3. We verify that the request comes from the business, delete the WhatsApp messages, contacts, imported history and connection details for that number, and confirm by email when deletion is complete.

If you messaged a business that uses Fonix

1. Email support@myfonix.com with the subject "Data deletion request".
2. Include your WhatsApp phone number (with country code) and the name of the business you messaged.
3. We may ask you to confirm the request from that WhatsApp number. We then delete your messages and contact details held in Fonix for that business and confirm by email. You may also make the request to the business directly.

What may be kept

We may keep a minimal record that a deletion request was received and completed, and any information we are legally required to keep. Removing the MyFonix app from your business account does not delete messages stored in your own WhatsApp app or by Meta.

Contact

Digital Healthcare Advisers L.L.C-FZ, Dubai, United Arab Emirates. Email: support@myfonix.com.